Overview
Technical Infrastructure Lead – hands-on senior engineer role based in Cheltenham. In-office position central to complex infrastructure projects, cloud migrations, and technical standards across our client base (primarily schools). The role is the technical escalation point for L3 issues and may evolve into a Technical Director with senior leadership responsibility.
Core Responsibilities
* Lead and deliver infrastructure and cloud migration projects (Microsoft 365, SharePoint), typically involving transitions from on-premises servers to the cloud.
* Specify, quote, plan, and deliver technical solutions with rigour and excellence.
* Act as senior point of technical escalation and QA on infrastructure setup and delivery.
* Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices.
* Design and build secure user devices (PC/laptop builds, anti-malware, mirroring, device integrity).
* Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations.
* Lead on service management excellence — ticket discipline, root cause analysis, and continuous improvement.
* Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and support business continuity.
* Represent calm professionalism to clients while inspiring high standards within the team, clearly communicating technical issues and resolutions to both technical and non-technical audiences.
* Proven track record in leading projects with Microsoft 365, SharePoint, Azure/cloud migrations.
* End-to-end project lifecycle ownership: from scoping through to rollout.
* Deep infrastructure expertise including device imaging, endpoint security, and network services.
* Strong hands-on experience with RMM platforms and proactive monitoring tools.
* Ticketing systems and ITIL-style service delivery know-how.
* Backups, disaster recovery, and continuity planning — fit for SME/school environments.
* Proven ability to install, configure, and support print management solutions such as Papercut.
Preferred Profile
* Familiarity with school IT environments, including classroom devices, smartboards, and reliable access.
* Awareness of operational norms within educational settings, such as workload prioritisation for teaching staff, decision-making dynamics in schools, and school budgets.
* Comfortable contributing to project pricing, proposals, and commercial sense-checking.
* Strong personal discipline: documents clearly, thinks ahead, and insists on quality.
* Excellent listening skills; builds trust through careful attention.
* Values-based: takes pride in helping schools succeed in their mission to educate children.
* Technical team mentor — supportive, calm, focused, and respected by peers.
* Ideally holds a relevant technical degree or equivalent (especially if earned through work-based routes).
Bonus / Could-Have
* Able to contribute to future service design and offer development.
* Capable of speaking to heads of schools in practical terms about the art of the possible.
* Could grow into a Technical Director — interested in balancing delivery standards with commercial viability.
Package
* Salary guide: £38,000–£55,000, depending on experience and qualifications.
* Regular reviews and progression opportunities.
* Future potential for senior leadership responsibility and significant strategic input to the running of the business.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Industries
* IT Services and IT Consulting
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