12 month FTC
Hybrid – 1 day a week travel to Corby (NN17 5JF)
As a Content Integration Specialist, you will be responsible for working with our largest customers globally, to support in the setup of an eProcurement relationship with RS. This would allow the customer to access our product offer via a Punchout catalogue or static content file, to place an eOrder and to receive an eInvoice working with multiple databases and areas of the business to complete this integration.
You will also support in any un-resolved support queries our customers or internal departments face to remove dissatisfaction or any manual workarounds.
What you will be doing:
1. Manage the technical implementation projects of new eProcurement customers including planning, prioritisation and execution (setup, test, go-live).
2. Create and distribute content files for eProcurement customers globally.
3. Plan and manage regular refreshes of content files for our existing customer base, in accordance with the agreement RS has with the customer
4. Analyse and interpret the data used within the eProcurement systems to supply our customers with static catalogue product data.
5. Use Continuous Improvement techniques to accelerate the eProcurement process and to prevent issues occurring during the implementation period
6. Manage technical implementations of other solutions including Punchout & eOrdering capabilities.
7. Facilitate the technical journey to go live which includes set up of customer data in various systems e.g. SAP, SHAPE.
8. Manage simultaneous customer integrations to agreed time scales and to a high standard.
9. Ensure customer satisfaction, project timelines, accuracy, and efficiency in project completion
10. Build strong relationships with our external and internal customers across the group and any supporting third parties / marketplaces.
11. Work with third party providers to streamline our integration processes.
12. Manage the eProcurement team’s shared mailbox and act as appropriate.
13. Develop and maintain operational knowledge of eProcurement standards and ensure RS is well positioned to support them.
14. Provide support where needed to the in-incident resolutions and service request management.
What do I need to be successful?
If you have the following skills and experience, we want to hear from you:
Technical Capabilities
15. Experience of XML, XSLT, SQL
16. Experience of using Shape (Internal RS System)
17. Experience of Microsoft CRM
18. Experience of SAP
19. Experience using Excel, Talend and SQL Servers
20. Knowledge of FTP
Knowledge
21. eProcurement – Punchout, Content and eOrdering
22. eProcurement marketplaces – Ariba, Proactis, Coupa, Jaggaer
23. Internet based systems (Ideally the RS Web Site and RS eCommerce applications).
Skills
24. Strong interpersonal and communication skills.
25. Strong organisational and planning skills
26. Strong troubleshooting skills
27. Data analysis skills and the ability to interpret the results to improve our service, system and/or data
28. Ability to work cross functional within a matrix organisation across multiple communication channels.
29. Ability to influence, lead and execute change across multiple teams and markets.
What’s in it for you?
At RS, as well as the usual employee benefits, you’d expect from a FTSE listed company, including an annual performance bonus, private healthcare, and generous holiday, in the UK&I, we’ve just introduced several new Family Friendly Policies including:
30. Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
31. Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
32. Support for Women at different life stages from streamlined fertility support to diagnosis and monitoring of both endometriosis and menopause
33. Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery
We are RS Group.
At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.
We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
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Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.