2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Hybrid Working (Horley & Home) | Up to £27,000 + Bonuses
An exciting opportunity to make a real difference in people's lives!
Do you want a role where no two days are the same? Do you enjoy helping others live a better quality of life? Are you looking for a fulfilling career with great progression opportunities?
If so, we have the perfect role for you!
Due to continued growth, we’re expanding our team and looking for a
Client Relationship Executive
to join us. This role is a Care Coordinator role all about
connecting people who care —matching clients with
outstanding
care providers to ensure they receive the support they need to stay in their homes and live life on their terms.
If you're empathetic, customer-focused, and ready to make a difference, we want to hear from you!
Why Join Us?
We offer a
fantastic benefits package
that makes a real difference:
Competitive Salary
- Up to
£27,000
+ performance-based bonuses for achieving key targets
Work-Life Balance
- Hybrid working (4 days in the office after training, 1 from home)
Generous Leave
- 25 days’ holiday + your
birthday off!
Career Progression
- Opportunities to advance to
Senior Account Manager
and beyond!
Personal Growth
- Ongoing learning & development with 1-to-1 coaching and career planning
Supportive Culture
- A company that values and recognises your contributions
Making a Difference
- Be part of something truly rewarding by helping people every day
Your Role as an Client Relationship Executive (CRE):
As an
CRE, you’ll play a key role in providing outstanding service and ensuring the best care matches for our clients. Your responsibilities will include:
Managing your own portfolio of clients and care providers
Carefully matching care providers to clients based on needs and preferences
Supporting and guiding clients throughout the care process
Handling incoming calls and responding to care provider inquiries
Ensuring seamless service transitions with accurate handovers
Continuously improving operations to enhance service quality
Occasionally taking part in
on-call duties (evenings and weekends, on a rota basis)
Who We’re Looking For:
We want passionate individuals who:
Have Previous Customer Service Experience (essential)
Thrive in a fast-paced, customer-focused environment
Have strong people skills
and enjoy building relationships
Genuinely care about helping others
and making a positive impact
Are well-organised, detail-oriented, and proactive
Are proficient in Microsoft Office (including Excel)
Are flexible to work occasional weekends and on-call shifts
(paid)
Have access to a car and a valid driving licence
(preferred, due to limited public transport)
Work Schedule:
Monday - Friday, Shifts patterns available between 8:00am - 5:00pm
1 weekend in every 8 weeks
(on-call from home)
Ready to take the next step in your career? Apply today and become part of a team that truly makes a difference!
Since 1959, Country Cousins has been the UK's premier introductory live-in care agency, born from the compassionate vision of Josephine McGregor, a former Royal Navy Nursing Sister. From its modest beginnings in West Sussex, the agency has grown into a nationwide leader, providing compassionate care to over 500 clients weekly. Committed to quality and choice, we empower individuals to remain in their homes with carefully selected live-in carers.
In 2020, we joined the Trinity Homecare Group, further enhancing our ability to deliver exceptional care. "Trinity Homecare Group’s brands include Berkeley Home Health, Trinity Homecare, Country Cousins, Patricia White’s, Fitzrovia and Genuine Care. Care is at the heart of everything we do, and it’s important that you are as passionate as we are about ensuring we have brilliant people to help us deliver. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Hospitals and Health Care Referrals increase your chances of interviewing at Trinity Homecare by 2x Get notified about new Client Relationship Executive jobs in
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