We are looking for a new colleague to be a part of the Housing team in London making sure our customers receive a professional and high quality service.
In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.
You'll manage your own caseload and build effective working relationships with external agencies.
As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team.
What you'll need:
* The ability to proactively manage a complex caseload
* Strong communication skills with previous experience of working with customers in a demanding environment.
* Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
* Previous experience, or a knowledge of delivering housing management services
* Experience of using computer systems, for example Microsoft Office
* The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
What you need to know:
You will be joining our team in London based in the Wembley office.
You'll be working with our customers in Brent.
The role is permanent, and you'll be working full time (37 hours a week).
The starting salary is £35,000 - £40,000 depending on your experience.
A basic DBS check will be completed if you are successful.
As a part of the SNG team some of your benefits will include:
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
* Chance to buy or sell holiday as part of our flexible benefits package
* 3 additional Wellbeing days and 2 paid volunteering days
* Generous matched pension scheme up to 12% and Life cover at 4x salary
* Enhanced maternity/adoption pay
* Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
* Options for private medical insurance, dental insurance and critical illness cover
* Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services
If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.