Rowanbrook Care Home is a purpose built service in Walsall, providing specialist nursing and residential care for 59 residents with complex health needs. The home offers a structured and supportive environment where a multidisciplinary team delivers high quality, person centred care focused on stability, wellbeing and maintaining independence. Receptionist Contract £12.71 per hour Contracted to 6 hours per week - Alternate Weekend Saturday, Sunday 9AM-3PM Paid DBS, pension, uniform provided 5.6 weeks annual leave (based on a full time contract) Role Overview As a Receptionist, you will be the first point of contact, creating a warm, professional and welcoming environment for residents, visitors and team members within a specialist complex care setting, supporting individuals with a range of complex physical and mental health needs. You will manage incoming enquiries, greet visitors and support day to day administrative tasks, ensuring information is handled accurately, confidentially and efficiently. You will be mindful of working within a specialist environment, responding sensitively and appropriately to residents, families and professionals. Working closely with the Business Administrator and management team, you will help maintain organised systems and contribute to the smooth running of the service. Your role will support a calm, structured and professional environment at all times. What We Are Looking For A friendly, professional and approachable manner Excellent communication and interpersonal skills Strong organisational and administrative skills Good IT skills including Microsoft Office and email systems Ability to manage multiple tasks and prioritise effectively A reliable, positive and discreet approach Understanding of confidentiality and working within a care environment About us Rowanbrook Care Home is part of Willinbrook Healthcare, the specialist complex care division of Care Concern Group, a family owned, market leading care provider with a strong and growing presence across the United Kingdom. We are committed to delivering high quality care and developing supportive, rewarding workplaces where our teams can thrive. Through Willinbrook Healthcare, we deliver high quality, clinically led care for adults with complex physical and mental health needs within specialist, supportive environments. Our five core values Trust|Respect|Passion|Kindness|Inclusivity are at the heart of everything we do, shaping the care we deliver and the environments we create. If you share these values and want to build or develop your career in a specialist care environment, we would love to hear from you.