English | United Kingdom | req128468
Ready to chart a course for a long-term career with a global logistics leader? Join our Operational Care Centre and become part of our ongoing success story!
YOUR ROLE
The Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). The Operational Care Specialist is also responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the KN gateways. All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems.
YOUR RESPONSIBILITIES
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YOUR SKILLS AND EXPERIENCES
1. Experience in freight forwarding or customer service is preferred.
2. Strong customer service orientation
3. Ability to communicate effectively
4. Problem solvi...