Resident Liaison Officer (RLO) | K&B Replacement Programme
West London
The Contract: Essential Pre-Start & Resident Management
We are seeking an experienced and highly mobile Resident Liaison Officer (RLO) to join our team on an immediate contract for a critical scattered Kitchen and Bathroom Replacement Programme.
This role is centred onmanaging resident engagement and preparing properties for works across a West London.
The Package Details
£36,000 - £38,000pa
Schedule Full-Time, Monday to Friday (8:00 am 5:00 pm)
Start Immediate
Your Core Mission: Surveys, Profiles & Coordination
You will be the vital link between residents, the design team, and the site team. Your primary responsibility is to ensure the pre-start phase is completed meticulously to guarantee a smooth, safe, and efficient delivery once construction begins.
Pre-Condition Surveys: Conduct all mandatory, accurate pre-condition surveys in tenants' homes, documenting property conditions before any works commence.
Resident Profiling: Compile detailed resident profiles to note vulnerabilities, special requirements, and access arrangements, ensuring minimum disruption and excellent customer service.
Technical Coordination: Work jointly with kitchen designers and the asbestos surveyor to facilitate access...