Closing Date/03/27 Reference NumberTRU-1 Job TitleIT Manager (Business Applications) Job TypePermanent Full-time Location - CountryUnited Kingdom Location - CityLondon Location - StoreHead Office Job Description
This role will assist in managing the transition from legacy systems to a new ERP platform while ensuring stability of existing applications. To support the Business Applications technology function during a period of significant technological change.
This role has two primary objectives:
1. Transformation: Contribute to the local implementation of the Group ERP system by coordinating requirements, supporting UAT, training, and data migration activities.
2. Stability: To guarantee the continuous support, maintenance, and availability of all legacy business applications during this transition period which will last over several years.
The manager will lead a dedicated team of analysts, support analysts, test analysts to partner with business stakeholders, support existing systems, and deliver the new ERP platform through collaboration with the Group project team.
This role collaborates closely with the IT Infrastructure Manager to ensure seamless end-to-end service and with the parent company's IT team to ensure strategic alignment.
This is a role for someone who values depth of impact, commercial craft and long-term contribution.
What we are looking for
Experience
3. Essential: 4 years IT management experience, including experience in a multi-site environment (preferably Retail).
4. Essential: Proven hands-on experience managing and supporting a diverse portfolio of core enterprise applications, such as ERP, WMS, and OMS.
5. ORACLE Retail Experience will be a significant differentiator.
6. Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
7. Experience with maintaining, supporting, and eventually decommissioning legacy business-critical systems during a transition/migration period will be beneficial.
Skills & Knowledge
8. Solid understanding of Retail business processes. Knowledge within the fashion industry would be beneficial.
9. Solid understanding of enterprise architectures, data flows, integration methods (e.g., APIs, ETL), and data governance principles related to enterprise systems.
10. Demonstrated ability to lead a team of technical staff and to manage multiple concurrent projects.
11. Strong stakeholder management with the ability to work with the Executive Management of an organization.
12. Leadership approach that prioritises consistency, clarity and follow-through
13. Collaborative, clear communicator who values shared success
What we are offering you
Role Specific
Projects delivery
14. Assist in managing the local Business Applications workstream for ERP implementation.
15. Coordinate testing, training, and data migration activities
16. Support delivery of smaller strategic project.
Systems support and maintenance
17. Ensure the continuous stability and support of all critical legacy applications during the ERP transition period. Working closely with the relevant vendors to ensure this.
18. Oversee the application support function, enhancing existing protocols to achieve maximum issue resolution in minimum time. This includes managing the a/h standby response.
Team coordination
19. Lead and direct the Business Applications team, setting clear operational goals and performance expectations.
20. Using performance evaluation tools and development plans to build a motivated, highly functioning team with the skills necessary to support both current and future Group platforms.
Governance
21. Ensure compliance and have ownership of the Change Control processes for all application modifications to minimise business risk.
22. Co-own Disaster Recovery (DR) and Business Continuity (BC) plans for critical business applications in collaboration with Infrastructure.
23. Ensure comprehensive documentation is maintained for all application configurations and processes.
24. Ensure proper financial governance and ensure procurement policies are followed.
25. Ensure the Company’s legal and regulatory obligations are met with respect to all areas of technical environment
Financial Management
26. Participate in the departmental budgeting process by preparing and managing the annual Capex (projects) and Opex (licenses/support) budgets for the application portfolio.
27. Conduct monthly spend analysis and drive cost management initiatives to ensure optimal financial efficiency.
Vendor and third-party management
28. Develop and maintain working relationships with vendors and third-party providers
29. Ensure contracts are kept up to date and cost maintenance strategies are assessed and analysed on a periodic basis