Job Description
Service Designer – Transformation – IT/BSS
Reading – Hybrid working
06 months Contract role
We’re hiring a Contract Operations Service Designer to lead the definition and delivery of robust, scalable operational services across IT and BSS environments.
You’ll work with both internal teams and strategic partners to ensure services are designed for effective operational performance, meeting key readiness, service transition, and customer experience goals.
🔍 Key Responsibilities:
* Deliver end-to-end service designs across legacy and transformed IT & BSS environments.
* Support Service Transition & Readiness to ensure operational stability.
* Define and maintain Service Design artefacts: SLAs, OLAs, OSS inputs, Service Catalogues, and more.
* Evaluate third-party service capabilities against operational and compliance standards.
* Align with the company’s operational strategy and long-term customer experience goals.
✅ What We're Looking For:
1. Proven experience in Service Design across IT and Business Support Systems (BSS).
2. Strong knowledge of Service Management frameworks (...