Job Description
Help Desk & Service Delivery Manager
About My Client
My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and committed to excellence.
We are looking for a Help Desk & Service Delivery Manager, based in Taunton, Somerset - Hybrid – Minimum of 3 days in the office
Role Overview
My client is seeking a dynamic Help Desk & Service Delivery Manager to oversee the performance of their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required.
The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to clients and creating a motivated, high-performing service team internally.
Key Responsibilities
T...