Overview
Shift Leader — Loughborough, United Kingdom
Salary: to £12.41 per hour
Employment: Full Time, Permanent
Department: Customer Service
Location and type indicate the role is based in a Caffè Nero store and involves leadership duties to ensure great service and store standards.
Responsibilities
* Support the running of the store by leading the team
* Deliver excellent customer service and maintain the highest standards of coffee and food
As a Shift Leader, you will lead the team, deliver great customer service, and support store operations. You will ideally have experience as a Supervisor or Team Leader, but applications from those without direct supervisory experience are welcome.
What you can expect
* Brilliant training — no experience is required
* Opportunity to grow your career and develop personally and professionally
* Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift
* 50% off all handmade drinks and 40% off everything else when you’re off shift
* Recommend A Friend Scheme with potential to earn up to £750 for referrals
* Length of service recognition
* Access to benefits platform with discounts, rewards, and offers
* Option to earn an extra 15p per hour through the Nero 90 incentive if the store achieves Customer Satisfaction targets
Why choose us
Join a caring, supportive, and friendly team and community. Enjoy fantastic service while having fun together—pizza nights, Caffè Nero Club events, and Barista of the Year celebrations are just some of the activities.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.
If you have a great attitude, energy, and love interacting with customers, we’d love to hear from you!
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