Overview
Location: Cambourne, Cambridgeshire
Department: Customer Operations - Shared Services Centre (UK)
Contract: Full-time, Permanent
Are you passionate about delivering exceptional customer service and building strong client relationships? We're looking for a Customer Support Specialist to join our collaborative and high-performing Customer Operations team.
About the Role
As a Customer Support Specialist, you'll be the first point of contact for all customer queries related to installed assets. You'll play a vital role in delivering a consistent, high-quality service that supports both customers and internal teams. You'll work closely with Service Engineers, Service Managers, and wider support teams to ensure smooth resolution of customer issues, timely service order processing, and excellent communication throughout the customer journey. This is an exciting opportunity for someone who thrives in a fast-paced environment, is highly organised, and has a genuine passion for customer satisfaction.
Responsibilities
* Manage and resolve customer cases efficiently in Salesforce CRM, ensuring timely updates to customers and stakeholders.
* Process service orders and invoicing accurately using SAP.
* Handle returns, repairs, warranty replacements, credits, and disputes.
* Generate service quotes and contracts, and manage related preventative maintenance activities.
* Liaise effectively with customers, regional managers, and internal teams.
* Support continuous improvement initiatives that enhance customer experience.
* Ensure compliance with internal processes and escalate issues when necessary.
Qualifications
* A strong customer focus and collaborative working style.
* Experience using Salesforce (preferred).
* Knowledge of SAP S/4 (preferred, but not essential).
* Proficient in Microsoft Office (Excel, Outlook, Word).
* Excellent communication skills - proactive, clear, and concise.
* Ability to manage workload efficiently under pressure.
* High attention to detail and strong organisational skills.
Benefits
* Hybrid working options to support work-life balance.
* Be part of a company where customer satisfaction is at the heart of everything we do.
* Work within a supportive, values-driven team.
If you're ready to make a real difference to our customers while growing your career in a dynamic support environment, apply today and become part of something meaningful.
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