To provide administrative support to the Telecare Teams.
* Maintain all data relating to the clients and the services provided including hire agreements, personal details on our database, VAT exemption forms, equipment, and payment methods.
* To process all financial data including raising invoices, creating recurring billing, amending existing billing, raising credits, refunds and cancelling billing for clients.
* Responsibilities for raising purchases orders, ordering stock and supplies including receipting invoices.
* To support enquires regarding client billing and follow clear debt recovery processes for clients with outstanding debt.
* Maintain performance databases to support the ongoing identification of improvement opportunities and support the team’s performance reporting.
* Process returned Telecare equipment and archive data as required.
* Develop and maintain effective joint working relationships with key stakeholders.
* Support the department in ensuring performance and customer service quality targets are achieved and quality standards are continually improved.
* Carry out any training relevant to the post, in relation to any existing or future services provided by the Control Centre.
* Undertake any other duties as required and commensurate with the level of the post