Job overview
The role of the Clinical Support Worker is to assist and support the qualified health professionals in ensuring optimal care for our patients. The delivery of high quality, effective and compassionate health care to the patients of the Hampshire Hospitals Foundation Trust is the most important objective for the organisation.
Main duties of the job
To support the qualified practitioners in the delivery of a seven-day, twenty-four-hour service, this includes:
1. Providing effective evidence-based care for patients referred to the service under the direct supervision of qualified practitioners
2. To assist in the provision of individualised clinical care for a defined group of patients, under the supervision of the qualified nurse and others in the Health Care Professional Team.
3. To ensure patient safety is maintained and patient experience is positive by treating all patients, relatives and colleagues with respect, dignity, compassion and courtesy in accordance with Trust values.
4. To complete the Band 2 competency framework within the identified time scale
5. Following the successful completion of the competency framework the Clinical Support Worker will ensure that they always act within their sphere of competence and be confident and accountable for their actions.
Analytical and Judgemental skills
·Prioritises own workload following informed choices on both clinical and non-clinical, regularly reporting back to line manager.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search or .
Detailed job description and main responsibilities
Customer care for patient/client care:
·To work under the overall supervision of the qualified professional.
·To be responsible for implementing delegated tasks which form part of the patient’s care, reporting back to the supervising qualified professional prior to progressing to the next stage in the plan.
·Assist in the delivery of care as prescribed by the qualified professional including discharge planning
·To ensure all care delivered empowers patients to recover their independence at the earliest opportunity
·To train patients/carers with the indirect supervision of a qualified practitioner
·To respect the individual’s privacy, dignity, wishes and beliefs, minimising any discomfort and encouraging full participation in their assessment and treatment
·To be aware of other provider’s resources and referral systems to ensure patient needs are met, within the scope of practice
Practice
·As a clinical support worker to embrace and implement the vision and values of HHFT.
·To work to the code of conduct for Healthcare Assistants
·To be responsible for contributing to the creation and maintenance of a clinical environment in which care and compassion is consistently demonstrated, ensuring patient centred care, privacy and dignity is always practiced.
·To always adhere to the trust and local Child Protection and Safeguarding Policy.
·To support the qualified staff in their responsibility for ensuring and maintaining a high quality seven-day, twenty-four-hour service for all aspects of their work and the staff in their area/department.
·To complete the Trust Competency Framework for the Clinical Support Worker and achieve the minimum skill set. To maintain and develop own learning record of evidence, including booking and attending all statutory, mandatory and Trust or speciality specific training
·To contribute to a department/ward-based framework to support clinical supervision and education for all staff and students.
·To report any concerns of unprofessional behaviour to the line manager
·To follow and comment on policies in own role and maintain trust policies relevant to the patient/client care in your area
Freedom to Act
·To be responsible for your own activities within the limits of your own competence and authority
·To work with established routines with supervision close by
·To prioritise your delegated workload by effectively managing clinical and other responsibilities
·Physical skills
·To use physical skills obtained through competency training e.g. personal care and moving patients following trust health and safety policies.
·Responsibility for policy and service development
·To follow policies in your local area and comment on changes to working practices or procedures in your own role.
·To work together with multi-professional staff and patients/carers in all aspects of service improvement.
·To support the team to consistently deliver high quality, safe, compassionate care alongside optimal patient, carer and staff experience.
To ensure that all patients in your area are given the appropriate information and actively encouraged to engage in their own health needs e.g. hydration and nutrition, whilst present on the ward and following discharge.
Communication
6. To be competent to assess capacity, gain valid informed consent and can work within a legal framework with patients who lack capacity to consent to treatment, referring to the line manager when advice is needed
7. To ensure that you communicate complex and sensitive information in an understandable form to seriously ill patients, carers and other staff, including imparting unwelcome news and ensuring understanding of their condition. e.g. patients who are dysphasic, deaf, blind or have difficulty accepting the diagnosis and act as a patients advocate
8. To use effective communication skills of negotiation, persuasion and empathy to enable timely and effective communication with own team, the wider MDT team and other agencies
9. To maintain confidentiality of information relating to patients, staff and Health Service business in accordance with Trust policy and the Data Protection Act
10. To report regularly through the shift to the nurse in charge of your area about the patient’s on-going condition.
11. To attend case conferences as appropriate
12. To develop personal capability to optimally support others who may be in distress or requiring support
·To be actively involved and support the team’s effectiveness by attending staff meetings and contribute to teams’ development and smooth running.
Planning and organisation
·To plan and organise own work, working alongside the team to provide outstanding patient care.
·Good time keeping
·Organised and reliable team player
Budgetary and resource management
Responsibilities for information resources
13. Provide information and data as requested by the trust, service and the department always maintaining confidentiality
14. Ensure that you maintain contemporaneous, accurate and evaluative patient records in line with the professional codes, service standards and team specific requirements.
15. To report any adverse incidents in accordance with trust policies.
16. Productivity and financial management of clinical area
17. Responsibility for Finance and Physical resources:
18. To be responsible within their scope of practice for the safe and effective use, maintenance and repair of the equipment.
19. To contribute to identifying needs and advice on equipment, requisitioning where there is delegated authority.
·Ensure that effective on-going use of equipment is monitored
Training and research responsibilities
Knowledge, Education and Training
20. To maintain, develop and record your own continuing personal development, recognising the need to participate in ongoing essential training for the role.
21. To participate fully in the Appraisal and Development review process.
22. To understand a range of routine work, procedures and practises which require job training. These require a base level of formal training Level 2 or equivalent experience.
23. To assist in the effective induction and orientation of new Clinical Support Workers.
24. Research & Development
·Participate in audit and research as requested
Person specification
Training and Qualifications
Essential criteria
25. •Literacy level 1 or equivalent (GCSE D-G)
26. •Numeracy level 1 or equivalent (GCSE D-G)
27. •ESOL level 1 or equivalent (if English not first language)
Desirable criteria
28. •IT literate.
29. •Literacy level 2 or equivalent (GCSE A-C)
30. •ESOL level 2 or equivalent (if English not first language)
31. •NVQ level 2 or equivalent or above in Health or Health and Social Care or working towards an award
Experience and Knowledge
Essential criteria
32. •Previous experience in a Health/Health and Social Care role.
33. •Able to demonstrate current knowledge and identify own learning needs
34. •To be able to demonstrate the required behaviour in keeping with the Trust values
35. •Good written and verbal communication in the English language
Desirable criteria
36. •Previous NHS experience.
37. •Understanding NHS/Social care systems
Other
Essential criteria
38. •Ability to adjust to pressures of the job in a changing environment.
39. •Good interpersonal skills