The role will manage the day-to-day delivery and improvement of services. The person will work closely with the Area Manager to develop the quality and improvement of services, monitoring their impact and effectiveness, as well as seeking insights to continually develop them. The role will ensure our services are informed by the experiences of key stakeholders. The person will manage performance and risk related to their relevant service(s), ensuring strong and effective partnerships both in and outside of Porchlight, enabling effective support pathways for those we work with. The role requires: Highly motivated and strong service leadership skills in developing staff ensuring they work effectively and independently. Excellent interpersonal skills with those at all levels; the person will also need to work collaboratively with the Area Manager, colleagues, and relevant governance structures. Working pattern : 9am to 5pm Monday to Friday with some flexibility required. Location: Ebbsfleet base, covering Dartford, Gravesham and Swanley Contract type: Permanent The charity Porchlight is a charity supporting people who are homeless, vulnerable, and isolated. At Porchlight, we are passionate about helping vulnerable people to reach their full potential. We strive for a fairer society where vulnerable people find stability, the most excluded are included, and where homelessness and poverty are things of the past. Porchlight is an Equal Opportunities Employer and welcomes applications from all sections of the community. Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The charity Porchlight is a charity supporting people who are homeless, vulnerable, and isolated. At Porchlight, we are passionate about helping vulnerable people to reach their full potential. We strive for a fairer society where vulnerable people find stability, the most excluded are included, and where homelessness and poverty are things of the past. Porchlight is an Equal Opportunities Employer and welcomes applications from all sections of the community. Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The benefits Generous annual leave entitlements Generous pension scheme Occupational sick pay Occupational maternity and support pay Employee assistance programme Cycle to work scheme Access to mental health first aiders Sponsorship for professional qualifications Staff loans Hybrid and flexible working Life assurance Documents