Our client, a leading IT services, consulting, and business solutions company, is looking for an experienced BMC Helix Technical Delivery Authority to lead the end‑to‑end delivery of complex BMC Helix ITSM solutions. This role combines solution architecture, technical leadership, and project governance, ensuring high‑quality outcomes aligned with business objectives and ITIL best practices.
Key Responsibilities
* Define, validate, and govern BMC Helix architecture across ITSM Suite, Digital Workplace, CMDB, and Smart IT.
* Design scalable, secure, and maintainable solutions using BMC Helix Innovation Studio and Business Workflows.
* Ensure alignment with ITIL best practices and enterprise standards.
* Architect and implement integrations with third‑party systems (e.g., Active Directory, Orchestrators, Service Assurance tools).
* Configure and manage APIs, web services, and middleware for seamless data exchange.
* Lead complex integrations such as CMDB reconciliation, auto‑ticketing, and identity management.
* Own technical delivery across multiple projects, ensuring governance and quality standards.
* Conduct risk assessments, manage dependencies, and implement mitigation strategies.
* Balance customization vs. out‑of‑the‑box capabilities to minimize technical debt.
* Collaborate with PMO on delivery planning, timelines, and resource allocation.
* Drive Agile execution models (Scrum, iterative releases) for BMC Helix implementations.
* Provide status reporting, stakeholder communication, and escalation management.
* Validate solution performance through E2E testing, UAT, and go‑live readiness.
* Implement monitoring and health checks for CMDB and ITSM modules.
* Identify opportunities for automation and process optimization.
* 5+ years in BMC Helix / Remedy ITSM architecture and delivery.
* Hands‑on experience with AR System, Atrium CMDB, Digital Workplace, Smart IT, and Smart Reporting.
* Strong knowledge of ITSM processes: Incident, Change, Problem, Service Request.
* Proven experience integrating BMC Helix with external platforms (AD, orchestrators, discovery tools).
* Familiarity with APIs, web services, and data migration strategies.
* Experience in Agile and Waterfall project methodologies.
* Ability to manage multi‑vendor environments and complex delivery landscapes.
* Strong technical leadership, decision‑making, and delivery ownership.
* Excellent customer interaction and stakeholder engagement skills.
* Experience working in large‑scale or regulated enterprise environments.
Why Join?
* Be part of a leading global IT services and consulting organization.
* Lead enterprise‑scale BMC Helix implementations.
* Hybrid working with flexible onsite days.
* Work in a collaborative environment with technical ownership and visibility.
* Opportunities for upskilling and career progression.
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