We are looking for a Band 3 administrator to join our Specialist Pelvic Health Team. Hours: 22.5 hrs per week (Monday to Friday). Location: Longton Cottage Hospital, Stoke on Trent (Part hybrid working available once fully competent).
Be part of a dynamic, motivated team of administrators and Nurse Specialists. Play a vital role in supporting service users and ensuring their care journey runs smoothly. Enjoy a supportive environment with regular supervision and development opportunities.
Responsibilities & Qualifications
* This role is integral to our service as you may be the first point of contact for service users by phone, navigating them through their appointment pathway and supporting the smooth and efficient running of the service.
* Must have excellent computer skills with an eye for detail and accuracy. You will have access to patient records so compliance with information governance policies and procedures is essential. Experience with the RIO NHS clinical system is essential as this is used daily to facilitate the role.
* Exceptional organisational skills and commitment to consistently delivering a high-quality service and passion for ensuring people who use our service receive good quality customer care.
* Communication skills are key to all that we do as a large portion of this role is telephone based as well as face to face with our service users.
Benefits
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
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