To ensure continuity of customer care and support to the *** client base by utilising the various in-house individuals and departments. This position requires a dynamic and pro-active person with a can-do attitude to assist the Service Manager in overseeing administration assistance and support to all customers, engineering staff and all others within the business to ensure that the levels of customer “aftercare” are achieved to the required company standards. Position in the Organisation: Responsible to: Team Leader/ Service Desk Manager Direct reports: N/A Works in conjunction with: All Departments Main Duties and Responsibilities: Provide support and consistent links to the *** client base and other departments at all times Part of the Scheduling Team, who are the first line of communication for all customers into the business, ensuring the levels of customer support are achieved to the agreed contract standards. To deliver continuity of customer care and support to the client base by utilising the various in-house individuals and departments Scheduling /co-ordinating Engineers’ jobs in an efficient and timely manner ▪ logging of reactive calls Monitoring Engineer attendance for SLA’s Ensuring all return calls are dealt with quickly and efficiently at all times, within a minimum of 48hrs Producing Daily Escalation report for any outstanding issues Escalating any customer com...