Warehouse Team Leader-Pick & Pack
Role Purpose
The Warehouse Team Leader is responsible for supervising the day-to-day operations of the pick and pack team, ensuring orders are fulfilled accurately, efficiently and on time. This role involves leading a team, monitoring performance, maintaining quality standards and supporting continuous improvement in Warehouse Operations.
Key Responsibilities
* Team Supervision
o Lead, motivate, and support a team of pickers and packers to achieve daily targets.
o Allocate tasks and monitor workflow to ensure timely completion of orders.
o Provide on-the-job training and coaching for new and existing staff.
* Operations Management
o Oversee the picking and packing process to maintain accuracy and efficiency.
o Ensure stock is handled carefully to avoid damage and waste.
o Monitor inventory movements and escalate discrepancies to management.
o Ensure all orders meet company quality and customer service standards.
* Health & Safety / Compliance
o Ensure team compliance with warehouse health & safety regulations.
o Maintain a clean, organised and safe working environment.
o Report and address any hazards, incidents or equipment issues promptly.
* Performance Monitoring
o Track team KPIs such as order accuracy, productivity and packing standards.
o Provide feedback, conduct performance reviews and support staff development.
o Assist management in identifying process improvements and efficiency gains.
Skills & Qualifications
* Proven experience in warehouse operations, preferably in pick and pack.
* Previous supervisory or team leader experience desirable.
* Strong leadership and people management skills.
* Good organizational and time-management abilities.
* High attention to detail with a focus on accuracy.
* Ability to work in a fast-paced environment and meet deadlines.
* Good communication skills (both written and verbal).
* Competence in using warehouse management systems (WMS) and handheld scanners.
Typical Working Conditions
* Based in a warehouse environment with physical activity required (lifting, moving stock, standing for long periods).
* Shift-based work may be required (early, late, weekends).