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Senior IT Support Engineer
Derby
Permanent
£35,000 - £40,000 (DOE)
Senior IT Support Engineer
Derby
Permanent
£35,000 - £40,000 (DOE)
Senior IT Support Engineer needed with strong Windows Server, Networks, and IT Infrastructure skills.
A chance to join an established IT Managed Services business based in Derby.
Working from the Derby office 4 days/week with the option to work 1 day/week from home (WFH).
Must be willing to participate in the team 'on-call' shift rota, typically one Saturday per month (paid at time and a half).
* Supporting a range of customer IT infrastructure including Windows Server, Networking, Switches, Routers, Desktops, Storage, Telephony, Applications, O365, SaaS/PaaS/IaaS, Printers, Linux, Cloud (AWS/Azure).
* Troubleshooting, diagnosing, and resolving IT incidents and more complex tickets escalated from 1st/2nd Line Support Engineers.
* Ensuring high standards of customer satisfaction and delivering to SLAs.
* Supporting IT projects including installations, upgrades, and migrations.
* Mentoring and coaching a small team of 1st/2nd Line IT Support Engineers.
* Must hold a full UK Driving Licence and have your own vehicle.
* Experience working for IT MSPs or IT support businesses is preferred.
* IT certifications such as MCSA, MCSE, MCP, CCNA, CCNP, ITIL, ITSM, or CompTIA are advantageous.
* Benefits include a salary of £35-40k (DOE), 24 days holiday plus bank holidays, a day off on your birthday, hybrid working (1 day WFH), overtime/on-call pay (x1.5), healthcare, pension, training, and career development opportunities.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT System Training and Support
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