Working at West
At West, we firmly believe that our employees are the driving force behind our success. As a leading global maritime insurance organisation, we take immense pride in cultivating a workplace that not only values our employee’s expertise but also celebrates their achievements and personal growth.
About the Role
We are seeking an experienced and dynamic professional to join our team as a Claims Handler. This role will provide effective claims handling and advice to Members in accordance with the Claims Department’s guidelines and procedures.
Responsibilities
* Manage a dedicated portfolio of claims, specifically focusing on Chartering Members, while adhering to departmental guidelines and authority levels.
* Evaluate risk and liability by gathering and analyzing critical information to determine the best course of action.
* Provide strategic advice to Members on handling claims in the most cost-effective and efficient manner.
* Execute financial tasks, including setting claim estimates, processing payments, and managing reimbursements.
* Monitor Defence claims to assess coverage, track budgetary support, and coordinate closely with the Head of Defence.
* Maintain strict administrative diligence by reviewing time bars, key dates, and ensuring all files are accessible and compliant with company policy.
* Analyze Member performance and fleet development, reporting relevant insights to the Underwriting department and leadership.
* Cultivate stakeholder relationships through direct visits and networking to enhance service delivery and support business growth.
* Collaborate across departments to share knowledge and maintain seamless communication between the Claims, Defence and Underwriting teams.
Qualifications
* Bachelor’s degree in Law and a Master’s degree in Shipping (desirable)
* Strong knowledge of shipping, dry and wet
* Excellent communication skills and ready to take direction from the Team leader and other senior members of the team.
* Proficiency in using Microsoft Office suite.
* Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and meeting deadlines.
Benefits
* Hybrid working model consisting of a mix of office-based and remote work days
* Generous employer pension contributions
* Comprehensive life assurance coverage
* 25 days of annual leave exclusive of bank holidays
* Performance-based bonus scheme reflecting both individual and company success
* Subsidised lunch allowance paid monthly to support your daily costs
* Extensive wellbeing platform providing access to premium health apps, gym memberships, and fitness classes.
* Private medical insurance and income protection coverage following a successful probation period
* Interest-free season ticket loans to assist with your commuting costs