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Posting Date: 29 May 2025
Function: EE Retail
Unit: Consumer
Location:
Newmarket, Suffolk, United Kingdom
Job Title: Area Sales Support Manager – EE Mobile Franchise (Multi-site)
Department: Sales / Franchise Operations
Location: Field-Based (Regional Travel Required) - Covering 4 stores in Essex, Suffolk and Norfolk.
Reports To: Regional Sales Manager / Franchise Director
Salary: Competitive + Bonus + Benefits
Job Summary:
We are seeking a dynamic and proactiveArea Sales Support Managerto join our EE Mobile Franchise team. This role is pivotal in supporting the operational and commercial performance of multiple EE retail franchise stores within a defined geographical area. You’ll work closely with Store Managers, Franchise Owners, and central support functions to drive sales growth, customer satisfaction, and operational excellence.
Key Responsibilities:
Sales & Commercial Performance
• Support store teams in achieving and exceeding KPIs including sales targets, conversion rates, and customer experience metrics.
• Monitor and analyse performance data across sites, identifying trends and implementing action plans to improve underperforming areas.
• Support the execution of local and national promotional campaigns and product launches.
Operational Excellence
• Ensure adherence to EE operational standards, processes, and compliance requirements across all franchise locations.
• Conduct regular store visits to audit operational performance, provide coaching, and implement best practices.
• Coordinate with the Franchise Owner and head office to ensure smooth day-to-day operations and timely problem resolution.
People Development & Support
• Act as a key point of contact for store managers and frontline teams, offering guidance, coaching, and mentoring.
• Assist in the onboarding and training of new staff, ensuring consistent standards across all stores.
• Help build a positive, sales-driven culture by motivating teams and recognising achievements.
Franchise Partner Support
• Maintain a strong working relationship with Franchise Partners, supporting them in delivering business goals and EE standards.
• Assist in aligning franchise business plans with EE’s strategic priorities.
• Act as a liaison between the franchisee and EE corporate teams, ensuring smooth communication and alignment.
Reporting & Administration
• Provide regular performance and activity reports to the Regional Sales Manager and Franchise Owner.
• Support planning and budgeting processes with accurate forecasting and analysis.
• Maintain accurate records of store visits, action plans, and follow-ups.
Key Skills & Experience:
• Proven experience in a multi-site retail management, area support, or franchise operations role (telecoms industry preferred).
• Strong commercial awareness with the ability to analysedata and implement effective business solutions.
• Excellent communication, coaching, and interpersonal skills.
• Organised, self-motivated, and comfortable working independently in a fast-paced environment.
• Passionate about delivering outstanding customer experiences and driving high performance.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Full UK driving licence and willingness to travel regularly.
What We Offer:
• Competitive salary and performance-based bonus.
• Car allowance.
• Employee discounts on EE products and services.
• Opportunities for career progression within a growing franchise network.
If you're a driven individual who thrives in a field-based, high-performance environment and is passionate about supporting others to succeed, we want to hear from you.
Apply now and help shape the future of EE’s franchise retail experience.
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