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Customer service advisor

Skelmersdale
Sustainable Building Services (UK) Ltd
Customer service advisor
Posted: 10h ago
Offer description

Job title

Customer Service Advisor


Employer

Sustainable Building Services (UK) Ltd


Location

Skelmersdale, England, United Kingdom


Salary

£27,500 per annum + Excellent Benefits


Contract

Full time, permanent


Hours

37 hours per week, Monday to Friday


Overview

Sustainable Energy Services is a well-known, expert in our field! We are now recruiting for a Customer Service Advisor to manage customer enquiries, in the form of calls, email and online application forms. You will be responsible for meeting internal and external deadlines, handling customer enquiries, updating records, and supporting grant administration where needed.


Responsibilities

* Answering and dealing with telephone and e-mail enquiries.
* Update CRM with accurate records of customer documentation.
* Provide consumers with retrofit advice to help inform decisions about improving energy performance of their home (training provided and potential for retrofit advice qualification).
* Deal with grant administration paperwork and coordinate with external providers.
* Meet internal and external deadlines, and contribute to customer satisfaction reporting.
* Make outgoing calls to customers and arrange bookings for appointments.
* Manage bookings of appointments and surveys.
* Support in-house teams with administrative duties and documentation.


Qualifications

* A minimum of 18 months’ experience in administration / call handling, or customer service centre experience.
* Ability to efficiently organise workload and manage multiple priorities.
* A pro-active and adaptable approach.
* Proficiency in IT, particularly Outlook, Word and Excel.
* Excellent interpersonal communication skills – verbal and written.
* A full UK driving license.


Desirable

* Understanding of energy efficiency grant funding schemes.
* Knowledge of energy efficiency measures.
* Experience in the use of CRM systems.
* Enhanced pension contributions
* Enhanced Maternity Pay
* Employee Assistance Programme
* Support for Continuous Professional Development


Our Commitment to You

We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.


Apply

Ready to make a difference one home at a time. Apply now and help us lead the way in sustainable building and energy efficiency!


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