About The Role Service Support Assistant Location:Unit 6, Gortrush Business Centre, Omagh Salary: £22,932 per annum, pro rata Hours: 21 per week, Monday, Tuesday and Wednesday 9am to 5pm Contract: Permanent Are youenthusiastic, compassionate, people-focussed and would love to play a vital role in helping people to maintain their independence? As a Service Support Assistant, you will be the first point of contact for our Mobility Aids Service. You will provide operational and administrative support to theteam. Our service offer loans of wheelchairs and other mobility items, as well as training on how to use them properly. We give people the competence to continue living independently without the need for outside help. We can also ease people's transition to living at home again following a hospital stay. What does a day in the life of a Service Support Assistant involve? Providing clerical and operational support. This may include dealing with face to face queries and calls, processing invoices, and working across different systems. Working alongside our existing volunteers and staff, providing outstanding customer service when interacting with service users in person, on the phone, and online. Ensuring that the delivery service, stock control and other administrative systems meet the needs of the service and maintain smooth and efficient operations. What does it take to be a successful Service Support Assistant? Excellent administration and customer service skills and are at ease handling financial transactions. Confidence usingIT software and databases, particularly online stock management systems and generally having sound working knowledge of Microsoft 365. Call handling experience dealing with queries from customers, hospitals and referring agencies in a positive and professional manner. Great organisational skills andcan prioritise tasks and manage your workload in a busy environment. The work you will do will be crucial to the organisation and vital to the lives of those we help so if compassion, care and inclusiveness are part of who you are, apply now! The closing date for your application is 21st May 2025. In return for your commitment and expertise, youll get: Holidays: 36 days annual leave (including bank holidays) option to buy 5 extra days. Pension scheme: Up to 6% contributory pension. Flexible working: We do our best to accommodate your preferred work style. Learning & Development: Wide range of career opportunities comprehensive learning. Discounts: Access to Blue Light Discount Card and employee benefits platform. Wellbeing Support: Access to mental health and wellbeing assistance. Team Working: Support our mission in a collaborative team. Cycle2Work: Lease a bicycle through the scheme. Season ticket loan: Interest-free loan for commuting expenses. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network. Together, we are the world's emergency responders ADZN1_UKTJ