Ingenta is searching for a Junior Account Manager who will be responsible for supporting the account management team in maintaining and growing client relationships. The role involves managing client communications, assisting with onboarding and project coordination and identifying opportunities to maximise revenues within the existing client base.
The successful candidate will work with a range of internal departments, including Product Development, Marketing, Finance and Sales to gain a deep understanding of the business with the opportunity to grow within the company.
Key responsibilities include:
* Assist the account management team in managing client accounts and nurturing relationships.
* Coordinate the onboarding of new clients ensuring timelines and deadlines are met.
* Communicate with Clients to provide updates, address queries and increase awareness of Ingenta’s products and services.
* Assist with preparing reports and presentations to both internal and external stakeholders.
* Collaborate with internal teams to ensure successful delivery of products and services.
* Contribute to the preparation of forecasting and assist with monitoring progress.
* Assist with maintaining and updating internal records within Jira and CRM.
* Monitor metrics and identify opportunities to upsell within the existing client base to maximise growth.
Main/Core Tasks
* Lead on customer collaboration sessions and strategic business reviews to expose opportunities.
* Develop customised strategies to achieve the clients business goals that align with Ingenta’s products and services.
* Identify opportunities to maximise revenues within the existing client base.
* Regularly monitor and review client accounts for performance and satisfaction.
* Maintain and update client records and ensure contractual terms are met.
Key Technical Skills and Knowledge:
* Working knowledge of Microsoft Office products (in particular: Word, Excel, PowerPoint) is essential.
* Strong communication skills are essential.
* A natural ability to forge strong relationships with an appetite to maximising revenues is essential.
* An interest in the Publishing Industry, Trade Associations and/or the Intellectual Property industry is desirable.
Ingenta is a publicly listed and independent company with a 40-year history of creating and providing reliable software products and services and over 30 years running rights royalty management that can support any industry. Ingenta’s mission is to be a strategic partner in providing functionally superior solutions that allow companies to operate effectively and securely while being able to take advantage of technical advancements in a controlled way. The company works with all sectors but specializes in the trade, scholarly, academic, and educational areas.
Our employees are full time staff members that are highly experienced professionals who are passionate about their field and located in your regions. Ingenta has been here from the beginning, so we know exactly what it takes to operate your business online. Take advantage of our experience and knowledge to unlock your tomorrow today.
Only applications with accompanying cover letter will be considered. Please send accompanying cover letter to recruitment@ingenta.com quoting job reference ING317.