Job description
IT Support
Contract - 3 months FTC initial, start ASAP
Location - Hybrid, 2 days per week
Rate - day rate
The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts manage communication, initial diagnosis, prioritisation and resolution or fulfilment of incidents and requests according to agreed service levels. Analysts are responsible for managing customer expectations and are expected to always act as a positive representative of the department.
IT Support - Responsibilities
* Responding to Service Desk calls and emails
* Diagnosing and resolving incidents, including troubleshooting
* Implementing standard changes and fulfilling service requests
* Managing hardware break/fix and coordinating engineer visits
* Working knowledge of Windows OS, Microsoft Office, Active Directory, and basic networking
IT Support - Requirements
* Customer service experience preferably in an IT service desk.
* Able to work to deadlines and ticket response and resolution SLAs
* Working knowledge of Microsoft Windows operating systems and Microsoft Office applications
* Working knowledge of end user hardware and peripherals
* Basic understanding of computer networks (components, cabling and IP addressing)
* Managing basic Active Directory objects (users, security/distribution groups)
* Excellent organisational skills with the ability to manage multiple support tickets and operational tasks
* Customer service orientated with a friendly approach.
For more information, please contact Katie at Matched Group
Extra information
Status
Open
Education Level
Secondary School
Location
Leek
Type of Contract
Casual / Part Time Jobs
Published at
01-01-2026
Profession type
Accountancy
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English