Role Details:
Location: London (SW3 5EZ)
Contract Type: Zero-hours
Client: RBKC (Royal Borough Of Kensington and Chelsea)
Pay Rate: £25 per Hr.(Weekdays) | £36 per Hr.(Weekends) - PAYE
Schedule: Monday to Friday, with weekend availability required
Requirement: Valid passport
About the Role:
This position involves supporting registration services and ceremonies while delivering a high standard of customer service. You will work closely with a team to ensure smooth operations, assist customers in a professional manner, and handle sensitive information within a legal framework.
Key Responsibilities & Skills:
Work collaboratively with the team to meet objectives
Demonstrate flexibility and adapt to different duties, sometimes at short notice
Interact with customers in a friendly, professional, and respectful manner
Accurately gather and manage detailed information in line with legal requirements
Maintain excellent customer service, even under pressure and tight deadlines
Use various computer systems and software confidently
Ensure neat, clear handwriting (including use of fountain pen and ink)
Represent the organisation with a high standard of personal presentation
Handle confidential documents with speed and accuracy
Deliver public-facing duties, including ceremonies, with confidence
Desirable Experience:
Previous experience in registration services
Knowledge of registering births, deaths, marriages, and civil partnerships
Experience handling legal or official documentation
Qualifications:
Essential: GCSE (or equivalent)
Desirable: A-Level (or equivalent) or higher; NVQ/City & Guilds in RegistrationGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy
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