Operations Manager – Client Operations Location: Ashford, Middlesex, UK Employment Type: Full-Time, Permanent Salary: Competitive Benefits Reporting to: Head of Client Operations A leading logistics and supply chain specialist is seeking a dynamic Operations Manager to join its Client Operations team based in Ashford, Middlesex. This is a key leadership position focused on enhancing service delivery, customer satisfaction, and operational efficiency across a high-value client portfolio. Overview of the Role: The Operations Manager acts as the primary liaison between the business and its client, responsible for managing operational performance, developing customer relationships, and identifying growth opportunities. This individual will oversee a team of operations coordinators and collaborate closely with warehouse and technical departments to ensure contractual commitments and service standards are consistently met. The ideal candidate will be commercially astute, customer-centric, and possess strong leadership and problem-solving skills. Key Responsibilities: Serve as the main daily operational and commercial point of contact for the client. Ensure service excellence and contractual compliance while driving profitability. Manage and develop a team of operations coordinators to deliver high-level customer service. Oversee planning, reporting, stock accuracy, and issue resolution in collaboration with internal departments. Lead performance improvement initiatives using operational metrics and KPI tracking. Coordinate and participate in client reviews, audits, and performance evaluations. Work closely with senior leadership to drive strategic improvements and commercial growth. Represent the business in cross-functional meetings, both internally and with clients, occasionally requiring travel within the UK and overseas. Team Management & Development: Conduct regular staff performance reviews and implement development plans. Lead recruitment, onboarding, and induction processes for new team members. Ensure adequate team coverage and maintain high service standards. Oversee training, compliance, and adherence to internal processes and quality expectations. Skills and Experience Required: Minimum of 5 years’ experience in customer service or operations management. Proven leadership skills with the ability to manage, motivate, and develop teams. Strong communication and stakeholder engagement capabilities. Solid commercial understanding and experience managing contractual relationships. Exceptional organisational skills and attention to detail. High proficiency in MS Office, particularly Excel and PowerPoint. Confident in leading meetings, presenting reports, and managing client expectations. Full clean driver’s license required. Benefits: 28 days annual leave (including Bank Holidays) Company pension scheme Dental care (after qualifying period) Employee Assistance Programme Free on-site parking Complimentary tea and coffee Interested applicants with a background in logistics, customer service leadership, or operations management are encouraged to apply. This is an excellent opportunity to join a growing organisation where your skills and leadership will make a measurable impact.