**We're Happy to help relocate the right Candidate to Belfast, Northern Ireland as this is an office Based Role - So relocation is required.**
Role & Responsibilities:
* Providing customer support via telephone, e-mail and other methods in Welsh and English.
* Ensuring a high level of customer service to our candidates and clients.
* Resolving customer queries on a first call resolution basis.
* Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
* Following your assigned daily schedules and tasks.
* Taking part in in motivational activities.
* Using and implementing feedback given during monitoring and coaching sessions.
* Ensuring data security and upholding GDPR regulations.
* Achieving all individual KPIs including (but not limited to) AHT, QA, PPH.
The Person
* Who is passionate about delivering outstanding customer service.
* Who has excellent verbal and written communication skills.
* With high levels of accuracy and an attention to detail in the work that you do.
* Who is punctual and conscientious and takes pride in coming to work and coming to work on time.
Essential Criteria:
* Minimum 6 months’ experience in the customer service industry.
Excellent verbal and written communication skills in both Welsh and English a with professional telephone etiquette.
Desirable Criteria: (used in the event of high-volume applications):
* 12 months’ contact centre experience dealing with customer queries via phone.
Hours of work:
* 40 hours per week.
* Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 08:00 – 20:00 and Saturday 08:00 – 12:00 (Saturday 1 in 3).
* Permanent contract.