Elmhurst is recruiting for a new member of the Auditing and Complaints Handling Team responsible for managing and coordinating the complaints process related to accredited energy assessors, ensuring all cases are handled efficiently, impartially and in line with regulatory and accreditation standards.
What can I expect to do in the role?
* Oversee complaint KPIs and present findings to internal panels.
* Identify trends and recommend initiatives to enhance assessor training and accreditation processes.
* Lead investigations, act as first point of escalation and liaise with key stakeholders, including legal advisors, insurers and government bodies.
* Contribute to risk management, compliance reporting and continuous improvement initiatives.
The role demands strong analytical thinking, integrity and a proactive, customer‑focused approach.
About You
Our ideal candidate will have:
* Minimum of 2 years’ experience in complaints handling, compliance or regulatory environments.
* Excellent written and verbal communication skills.
* High attention to detail and ability to manage sensitive information.
* Strong organisational and time‑management skills.
Experiences that would be advantageous include:
* Knowledge of energy assessment schemes such as EPC, DEC, SAP etc.
* Experience working within an accreditation or certification body.
* Familiarity with relevant legislation, for example GDPR and consumer protection laws.
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