Grow with us Life at the SH Hotels and Resorts is based on a simple idea: the world is beautiful, and we want to keep it that way, which means we always seek out new experiences, new neighborhoods, and all the roads in between. We are currently in search of a Head Concierge and a true bon vivant—a person who loves, more than anything, to eat, drink, chat, and explore, someone who’ll share thoughtful, personal recommendations. We’re looking for someone who cares deeply about details, who’ll get you a table at that impossible-to-reserve restaurant, then send you for drinks at a blissful hideaway you’d never have found, introduce you to an incredible gallery, give you background on the neighborhood, and anything else you can imagine. So, if your dream job involves talking at length (and with authority) about who makes the best local, well…anything—you might want to give us a call. About you A member of Les Clefs d'Or. Passionate about guest service and at least 1-2 years of concierge leadership experience. Thorough knowledge of all local restaurants, shopping and entertainment venues. Office management computer applications skills. A post-secondary diploma or degree would be a plus. Advanced knowledgeable of concierge operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. Is flexible and willing to meet the demands of a 24-hour operation About us… Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: Designed by Nature work environment Retirement Planning Paid Personal Days Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe) SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform. Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can