Overview
Join to apply for the Reception Supervisor role at Malmaison Hotel Liverpool.
This listing includes information about the role, location and benefits. Note: applications and eligibility follow the employer’s processes.
About The Role
Reception Supervisor, Hotel Du Vin Cheltenham. We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin. You will be the face of our hotel, be paid for doing what you love, and enjoy perks and opportunities to grow a career with Hotel Du Vin. You must have a natural hospitality charm and a passion for service, and you will strive to ensure the guest experience is the best it can be while handling queries of all shapes and sizes. As Reception Supervisor you and the reception team are the first and last people our guests see, setting the tone for the visit and ensuring everything is delivered above expectations before they leave. High standards and a love for making guests smile every day are important, as is being part of something different with great food, drink and a brand you can be proud of. Hotel du Vin aims to create memorable guest experiences and actively encourages internal development and progression. Malmaison is targeting apprenticeships and offers opportunities to enroll on an apprenticeship scheme after probation.
Responsibilities
* Be the face of the hotel, setting the tone for guest interactions and ensuring high standards of service.
* Manage guest queries and deliver a memorable experience in line with the brand.
* Support internal development and progression within the team.
* Collaborate with teams to provide celebrity-level service and maintain brand standards.
Benefits
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
* Discounted Friends and Family Room Rate with 50% off best available rate.
* 35% off your bill when dining in Brasseries and Bistros.
* Fully funded Apprenticeship programmes supporting career development.
* High Street Discounts on a range of shops, experiences, holidays and more.
* Cycle to work scheme – save up to 40% on bikes.
* Healthcare Cash Plans (dental, optical, medical, and more from £5 per month).
* Referral schemes up to £1500.
* A comfortable uniform and wellness initiatives including national campaign days.
* Wagestream access to wages in real time and other financial wellbeing tools.
* Complimentary stays on anniversaries with Dinner, Bed & Breakfast.
* Supportive environment through an Employee Assistance Programme – free, confidential advice 24/7.
About You
* In addition to competitive pay, we offer the above benefits.
Equal Opportunities
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Additional Information
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Seniority level: Entry level | Employment type: Full-time | Job function: Management and Manufacturing | Industries: Hospitality
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