Salary: £30,000 - 30,000 per year Requirements: Proven experience in a 1st Line IT Service Desk role, with the ability to resolve a broad range of issues. Experience supporting Microsoft Azure and Entra ID; exposure to AWS beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Responsibilities: Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisations migration from on-premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Install, configure, and maintain software, hardware, end-user devices, and business-critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best-practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. Technologies: AWS Azure Cloud Hardware Support ITIL Microsoft 365 Security Office 365 More: At American Golf, we are more than a retailer; we are a community united by a shared passion for the game. As Europes leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. Our culture is guided by five core values: Passion, Respect, Integrity, Drive, and Expertise, which shape how we work and support each other. Join our supportive and growing IT team where your skills, ideas, and curiosity will contribute directly to our success. last updated 10 week of 2026