Disruption Officer(16609)
Description
Disruption Officer - Fixed Term Contract
The majority of these roles will be fixed-term contracts, with a small number of permanent roles also available.
This is a Fixed Term Contract - Please note that permanent opportunities may arise in the futureThis is a Fixed Term Contract - Please note that permanent opportunities may arise in the future
Intro
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
ØHave experience within an airport, ground handling, or operational environment
ØEnjoy supporting customers and teams under pressure in fast-paced situations
ØCan work flexibly across day and night shifts in a 24/7 operational setting
The Team
You’ll be part of the Disruption team within Network Control and the wider Integrated Control Centre, operating 24/7 to support customers through disruption.
The team liaises with ground handling, customer services, and other ICC functions to provide the best possible customer experience. Responsibilities include managing customer communication, crew hotel and transport requirements (days 1-3), ad-hoc requests, and reporting disruption events for efficient claims handling.
Network Control works closely with Flight Ops, Ground Ops, Cabin Services, Planning, Performance, Safety, Security, and Maintenance Operations to ensure safe, compliant, and high-quality service.
The Role
As a Disruption Officer, you’ll ensure customers are supported throughout disruption, keeping them informed and ensuring welfare is provided in line with business policies and regulations. You’ll manage crew hotel and transport requirements, answer customer queries, escalate issues as needed, and report disruption events to support operational and legal teams.
This is a fast-paced role requiring excellent communication, problem-solving, and decision-making skills, alongside a proactive approach to operational challenges.
Business Area
Operations Control Centre
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Operations Control Centre
Schedule
Full-time
Unposting Date
01/02/2026, 5:59:00 PM