Contact information
If you have any queries please contact - midyorks.infrastructurevacancycontrol@nhs.net
About the role
To work as part of the Operational Portering Team to provide a help desk service for wards and departments to access Facilities services. The operator will communicate work via radios effectively and efficiently to Facilities teams using the IT based Task Management System to record all work and monitor workflow. The operator will be always courteous and polite to all service users.
This is a full time position working 37.5 hours per week on rotating shifts of 6-2, 2-10 and 10-6
Main duties
* To receive incoming calls from service users requesting Facilities services.
* Accurately record the user requests onto the Task Management Data Base and manage the system to reflect tasks when they have been assigned/completed.
* Manage and prioritise tasks in a timely manner with regards to the urgency of the request indicated by the caller.
* Assign tasks via the radio communication system with regards to the adjacencies of Wards and Departments for the purpose of efficiency.
* Report to the Supervisor on the status of the workflow, highlighting in a timely manner when the systems are becoming busy.
* When required the Operator will work within the portering team.
Essential person specification requirements
Qualifications
* Good standard of education in English and Maths.
Experience
* Good interpersonal and communication skills.
* Good time management skills including ability to work to set deadlines.
* Ability to work well as part of the team.
* Ability to work flexibly, quickly, and accurately.
* Keyboard skills
Knowledge and Awareness
* Knowledge of basic PC systems
* Develop and maintain positive working relationships
Skills and Abilities
* Maintain a safe working environment for self and others.
* Willingness to take on tasks.
* Friendly, respectful of colleagues.
Personal Attributes
* Ability to satisfy Occupational Health screening
Other
* Adaptable and flexible according to the demands of the service.
* Understanding of need to maintain confidentiality
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance:
We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Our benefits
* Access to the NHS pension plan
* Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
* Exceptional employee health and wellbeing services
* Extensive benefits and support, including:
* Onsite nurseries and childcare salary sacrifice scheme
* Home electronics scheme
* Cycle to work scheme - subject to eligibility criteria
* Car lease salary sacrifice scheme - subject to eligibility criteria
* Working carers support and advice, carers network and carers passport
* Flexible working options and family and carer-friendly policies
* Established staff networks, including LGBTQ+ and Race Equality
* Career progression, training and support
Skilled worker sponsorship
You can find out more about skilled worker and health and care visas on our careers site .