Job Overview
We have a great job opportunity available at nGeneration for a Project Technician / Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Project Technician / Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi, and other industry‑related IT equipment.
In this role, to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
Home Location Required
Birmingham & surrounding area.
Duties
* Conduct daily visits to client locations for break‑fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi and other pertinent IT equipment in the industry.
* Travel to client sites to provide on‑site equipment swap‑out services, minimising downtime for the client during the replacement process.
* Perform the setup of Wi‑Fi devices and identify faults with data network cables on‑site.
* Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary if solutions are not immediately attainable.
* Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
* Travel to client sites across North West, Central, South East & South West (with UK‑wide travel and staying away from home when required).
* If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable; however, additional EPoS training will be provided.
Salary
£28,678 per annum (Including On‑Call Supplement)
Job Type
Full‑Time, Permanent
Working Hours
9.5 Hour Shifts, Monday – Friday (flexibility of weekends and bank holidays as required)
Requirements
* Clean Full UK Manual Driver’s License (required). International Driving Licences are not accepted.
* Willingness to travel to client sites daily.
* Technical mindset, logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.
* Previous experience as an IT Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry (highly desirable).
Qualifications
* 1 year of IT support experience (preferred)
* 1 year of EPOS experience (preferred)
About the Company
nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK.
nGeneration also boasts a brand‑new ‘20,000’ sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company’s other activities, such as repairs, support hub (service desk), staging and warehousing. All the behind the scenes staff are based at the HQ location.
Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT installations, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
Benefits
* Company Van and Fuel Card: provided for all employees to use for commuting and client visits. Includes air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear.
* Training: continuous learning and growth opportunities.
* 28 Days Annual Leave: inclusive of bank holidays.
* Company Events and Team Parties and Events: organization of team-building activities and celebrations.
* Company Employee of the Quarter: quarterly award recognising outstanding performance.
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