Job overview
The post holder will support the OneLSC Technical Services team by maintaining accurate asset management of End User Compute hardware and software across their lifecycle. This includes raising and managing orders for devices and contracts, supporting hardware deployments and end-of-life replacement programmes, and ensuring asset records, including Certero inventory and encrypted memory stick allocations, are kept up to date.
The role involves configuring and maintaining the Service Desk system, actioning incidents and requests within scope, and producing regular reports and insights on usage, trends and fault patterns to support service improvement. Acting as a key liaison across Technology Services and wider departments, the post holder will help improve system processes, customer experience and data quality, while maintaining supporting documentation, operational procedures and knowledge base content.
Main duties of the job
The post holder will support the Technical Services team within OneLSC by ensuring effective asset management of End User Compute hardware and software throughout their lifecycle. The role is responsible for raising and managing orders for devices and contracts, maintaining accurate asset and lifecycle data, and supporting IT hardware deployments, end-of-life replacement programmes and project-related activities.
The post holder will extract, analyse and manipulate data from key systems such as the helpdesk and asset management platforms to produce reports on usage, trends and performance, and will configure and maintain the helpdesk system, providing regular statistics and service improvements to key stakeholders. They will action Service Desk–generated incidents and service requests within the remit of the role and assist in identifying technical issues and fault trends to support continual service improvement.
The role includes responsibility for maintaining accurate asset inventories, including Certero Inventory Manager records and encrypted memory stick allocations, managing PC power management configurations, and ensuring departmental systems and processes are kept up to date. Acting as a key liaison between Technology Services and other departments, the post holder will help improve customer experience, system workflows and data quality, while producing and maintaining supporting documentation, operational procedures and knowledge base content as required.
Working for our organisation
OneLSC is a newly established collaborative partnership shared service, created by five NHS Trusts that serve the Lancashire and South Cumbria population of 1.8 million people. Operating as a shared service run by the NHS for the NHS, OneLSC is hosted by East Lancashire Hospitals NHS Trust on behalf of all partner Trusts within the Lancashire and South Cumbria system.
The name OneLSC stands for ‘One Lancashire and South Cumbria’, embodying the ambition to provide unified services to the region through a coordinated team approach. The service is jointly operated by the five Trusts, functioning as a collaborative partnership:
* Blackpool Teaching Hospitals NHS Foundation Trust
* East Lancashire Hospitals NHS Trust
* Lancashire and South Cumbria NHS Foundation Trust
* Lancashire Teaching Hospitals NHS Foundation Trust
* University Hospitals of Morecambe Bay NHS Foundation Trust
The primary aim is to enhance collaboration and service integration, ensuring optimal service delivery to each partner organisation. OneLSC’s core objectives include eliminating duplication, reducing unwarranted variation, leveraging shared systems and processes, achieving value for money for partners and the wider system, and ultimately serving the communities of Lancashire and South Cumbria more effectively.
Detailed job description and main responsibilities
Please see job description attached. For further information please contact Kat Coats, EUC Programme Manager/Service Improvement Lead, katharine.coats@lthtr.nhs.uk or Alex Maddocks, Technical Services Manager - Operations, alexander.maddocks@lthtr.nhs.uk
Person specification
Qualifications
Essential criteria
* Good general education qualifications including 4 x GCSE or equivalent passes grade C or above (including maths and English language)
Desirable criteria
* ITIL Intermediate certificate or equivalent level of knowledge and experience
Knowledge & Experience
Essential criteria
* Demonstrable previous experience in an IT support role or environment including the advanced use of support systems such as asset/inventory management and helpdesk software at an administration level. Proven customer relations experience.
Desirable criteria
* Previous experience in an NHS IT organisation. IT Service Desk/Call Centre experience.
Skills & Abilities
Essential criteria
* Good communicator. Able to work under pressure. Willingness to support other areas. Positive attitude and ability to use own initiative
Desirable criteria
* Ability to initiate and respond positively to change, and to be able to learn from experience. Experience of liaising with senior managerial and clinical staff.