Overview
We are currently looking for a full-time Receptionist to join our existing Client Care Team. The role involves welcoming clients and their pets, answering telephone calls, booking appointments, handling dispensed medication and taking payments, along with daily administrative tasks. You will ensure the waiting area is fresh, clean and welcoming at all times and relay client queries to vets or nurses as needed. Client care is paramount and the role focuses on creating a positive client journey from booking through to follow-up communication. This position is not part of our Clinical Staff Team and does not involve working directly with animals.
About The Role
This is a full-time permanent role, 40 hours per week on a rota basis. Shifts will include a mix of early and late shifts, with a requirement to participate in the Saturday morning rota.
Responsibilities
* Welcome clients and their pets and provide excellent client service
* Answer phone calls, book appointments and take payments
* Distribute dispensed medications and perform daily administrative tasks
* Maintain a clean and welcoming waiting area
* Relay client queries to vets or nurses and respond in a timely manner
* Ensure a high standard of client care throughout the client journey
Our Ideal Candidate / Qualifications
* Vibrant and enthusiastic with excellent communication and interpersonal skills
* Ability to communicate effectively with clients in stressful or emotional situations
* At least 2 years of experience in a client-facing environment
* Computer literacy
* Excellent telephone manner (may be tested at interview)
* Knowledge or experience in a veterinary setting is desirable
* Caring, can-do attitude with a compassionate approach to clients
Benefits
* 6.6 weeks annual leave
* Additional annual leave for your birthday
* Enhanced family-friendly policies (maternity/paternity/adoption/shared parental and surrogacy pay)
* Cycle to work scheme
* Wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – discounts and cashback with retailers
* Pension scheme
* Discounted staff pet care
About the Company
Earlswood Veterinary is a leading, RCVS-accredited general and referral small animal veterinary hospital in Belfast. We strive to offer the highest standard of care across the practice and throughout the client journey, and you will join a vibrant team of receptionists contributing to that journey.
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