All About Recruitment Ltd is currently recruiting for a Full Time Permanent Call Centre Customer Services Team Leader to work in a vibrant, friendly, and busy office. Applications are invited from candidates with experience in, related to or as: Sales Manager / Telesales Manager / Team Leader/ Sales Manager / Customer Services Manager / Retentions /Call Centre Operations / Inbound and Outbound Call Handling / Telesales You will be managing a small team of agents and therefore experience within any of the fields of Team Leading / Training / Management / Development / Mentoring / Appraising / Assessing is essential Salary: £28 - £35,000 DOE Location: Northampton, NN5 To Start: ASAP, subject to interview/s and referencing Hours of work: Core hours Monday Friday, office hours Benefits: 25 days annual leave which increases yearly, Your birthday off, Funded training and learning / Staff events / Great working environment Our Client: Our prestigious independent family owned client is recognised as a market leading firm providing specialist financial services to a varied customer base. Boasting a strong network of associations working alongside many institutions, brands and professional bodies offering a bespoke service to encompass an array of services. The Role: Applicants will need to evidence experience of working in busy targeted customer services and retention environments. Duties and responsibilities will include but are not limited to: Managing and leading a team of between 6 and 8 contact centre agents Nurturing a training and development culture within the team Handling calls (inbound and outbound) and correspondence pertaining to new business and retentions Motivating and energising the team and ensuring service levels are met Conducting appraisals and completing management reporting and Cross sell products and services and strive to achieve team targets Interested? Please apply online, including your current remuneration details to receive more information about this role Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, All About Recruitment Ltd will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. All About Recruitment Ltd in an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.