PCN Care Coordinator
The closing date is 28 May 2026
North & South Gloucester Primary Care Network is looking for a Care Coordinator to join our supportive and friendly Living Well Team, working alongside Frailty Nurses, Social Prescribing Link Workers and our Care Coordination team.
This is a rewarding, patient-centered role for someone who enjoys working with people, bringing services together and helping patients feel listened to, supported and confident in their care.
The role will be primarily based at the Alney Practice, either at the Cheltenham Road site or the Highnam branch surgery. Occasionally you may be required to work at other PCN sites – Brockworth Surgery, Churchdown Surgery, Hucclecote Surgery or Longlevens Surgery.
As a Care Coordinator you will work closely with patients, including home visiting, as well as carers and professionals, to ensure people receive the right support at the right time. You’ll be a key point of contact for individuals with more complex needs, particularly older or frail patients and those living with long-term health conditions.
You’ll help patients navigate health, social care and community services, understand their options, and feel supported to make the decisions that matter to them.
Career progression to Advanced Care Coordinator is available following a qualifying period, with subsequent salary uplift.
This role is not eligible for UK visa sponsorship.
Interviews will be held on the morning of Thursday 11th June 2026.
Main duties of the job
* Building trusting, person-centred relationships with patients and carers.
* Coordinating care across GP practices, community services and social care.
* Supporting patients before and after appointments, helping them prepare and understand the next steps.
* Creating clear, personalised care plans that reflect individual goals and priorities.
* Attending and supporting MDT meetings and ensuring agreed actions are followed through.
* Acting as a consistent point of contact for patients, families and professionals.
* Working closely with the wider PCN Living Well Team to help people remain well and independent.
* Using information and data responsibly to support service improvement and patient experience.
What matters most
* Enjoy working directly with patients and carers.
* Be a good listener who communicates clearly and kindly.
* Manage a varied workload while staying organised and calm.
* Feel confident working independently but value being part of a team.
* Be comfortable using IT systems and learning new ones.
* Care deeply about dignity, inclusion and high-quality patient care.
Previous experience in the NHS, primary care, social care or a similar setting is preferred, but not essential.
Visiting patients at home is a part of this role, so own transport is essential.
About us
North & South Gloucester (NSG) Primary Care Network (PCN) consists of five surgeries located around Gloucester – The Alney Practice, Brockworth Surgery, Churchdown Surgery, Hucclecote Surgery and Longlevens Surgery.
We are a growing PCN with over 58,000 patients and a PCN staff of over 40. We are passionate about developing and delivering excellent quality local services to meet the needs of our communities. We work closely together with a wide range of local providers, including acute trusts, social care, the voluntary and community sector, and patient participation groups to offer proactive, personalised, preventative, and coordinated health and social care to our local population.
Job responsibilities
* Provide coordination and navigation for people and their carers across health and care services, alongside working closely with our Living Well Team (Social Prescribing Link Workers, Frailty Nurses and Care Coordinators) and all members of our primary care teams.
* Using local knowledge and population health intelligence, proactively identify a cohort of people in need of anticipatory coordinated support.
* Lead the organization, coordination and delivery of MDTs within the PCN – including producing the agenda and taking minutes.
* Attend the MDTs, recording and following up actions within defined timescales agreed during the meeting.
* Improve continuity of care by acting as a point of contact for people, families and professionals.
* Bring together a person's identified care and support needs and explore their options to meet these into a single personalised care and support plan.
* Ensure that people have good quality information to help them make choices about their care and structure conversations using a coaching approach.
* Provide time, capacity and expertise to support people in preparing for or following up on clinical conversations with health professionals.
* Work with members of the primary care teams to develop and implement data collection systems that will provide accurate and timely data to monitor and evaluate services.
* Raise awareness within the PCN to shared decision-making and decision support tools.
* Promote the identification of patients who may benefit from shared decision-making and support PCN staff and patients to be more prepared for shared decision-making conversations.
Personal Qualities
* Compassionate, empathetic and person-centred approach to supporting patients and carers.
* Commitment to dignity, inclusion, equality and high-quality patient care.
* Calm, professional and resilient when working with people with complex needs.
* Willingness to undertake further training and development, including progression to an Advanced Care Coordinator role.
* Ability to undertake home visits as part of the role.
* Access to own transport and ability to travel between PCN sites.
* Eligible to work in the UK (no visa sponsorship available).
* Willingness to learn, develop and adapt within a developing PCN role.
Qualifications
* Good standard of education with 5 GCSEs or equivalent.
* Good IT skills, especially a working knowledge of MS Office (Word, Excel, Powerpoint and Outlook).
* Commitment to continuing professional development, including the Personalised Care Institute Course(s).
* Training in health coaching/motivational interviewing or equivalent.
Experience
* Experience of working in a patient-facing, client-facing or support role (e.g. healthcare, social care, voluntary or community setting).
* Understanding of patient-centred care and supporting individuals with complex needs, including long-term conditions or frailty.
* Experience of working with multiple services or professionals to support individuals effectively.
* Experience working within the NHS, primary care, social care or a similar health or community setting.
* Experience supporting older people, frail patients or individuals with long-term conditions.
* Experience of multidisciplinary team (MDT) working and contributing to care planning or reviews.
Skills and Abilities
* Excellent communication skills with the ability to listen, build rapport and communicate clearly and compassionately with patients, carers and professionals.
* Ability to build trusting, supportive relationships with patients and carers.
* Strong organisation skills, with the ability to manage a varied workload and prioritise effectively.
* Ability to work independently, using initiative, while also working effectively as part of a multidisciplinary team.
* Confident in using IT systems, including Microsoft Office, patient records and digital tools, with willingness to learn new systems.
* Experience of care coordination, care planning or navigating health, social care and community services.
* Experience of coordinating care, following up actions and acting as a point of contact for patients and professionals.
* Experience using clinical systems, preferably EMIS, and/or SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
North & South Gloucestershire Primary Care Network
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