Salary: £25,430 - 25,430 per year Requirements: Relevant IT qualification, HND/HNC, or equivalent experience Strong experience supporting Microsoft server and desktop environments Experience working in a 3rd line IT support role Responsibilities: Provide 2nd and 3rd line technical support to Trust users Analyse, diagnose, and resolve complex hardware, software, and system issues Support and maintain Windows desktop and server environments (Windows 7/10 and Windows Server 2003–2016) Manage and monitor system performance, capacity, and alerts Administer backup and restoration procedures, including scheduling, monitoring, and escalation Support Citrix environments and core infrastructure services Assist with security administration, including patching, antivirus, and access control Escalate and manage issues with internal systems and third-party suppliers Ensure incidents and requests are logged, prioritised, and resolved in line with SLAs Technologies: Citrix Hardware Support Security Windows More: We are Belmont Recruitment, currently seeking a 3rd Line Support Engineer to join our team working with an NHS Trust based in Norwich. This is a full-time role on an initial 3-month temporary contract, where you will work 37.5 hours per week, Monday to Friday. We offer a collaborative work environment and value our employees contributions. last updated 5 week of 2026