We are seeking a highly organised and detail-oriented Wholesale Operations Coordinator to support our clients growing Wholesale team. This role will be pivotal in ensuring the smooth execution of the dispatch and invoicing process, maintaining excellent communication with our clients, and collaborating cross-functionally to support overall business operations.
This role has 1 day hybrid on a Friday.
Key Responsibilities Will Include:
Support the Wholesale Operations Lead in managing the end-to-end dispatch process, monitoring shipments, and providing timely updates to customers and internal teams.
Prepare and issue accurate invoices for pro-forma and Net payment customers across all territories, ensuring compliance with customer-specific requirements and payment terms.
Maintain and update wholesale returns logs and customer account records in NetSuite, ensuring all information is accurate and aligned with company policies.
Communicate effectively with wholesale clients, providing essential documentation such as packing lists, tracking details, and estimated delivery dates.
Collaborate with Sales, Finance, and Operations teams to verify order details, track performance metrics, and meet service level agreements (SLAs).
Build strong relationships with third-party logistics providers and internal departments to quickly resolve operational issues or delays.
Investigate and resolve discrepancies between orders and invoices, ensuring smooth cross-departmental communication and accurate reporting.
Person Specifications:
Proven experience in wholesale operations, logistics, or order management, with strong understanding of dispatch and invoicing processes.
Excellent organisational skills and attention to detail, with the ability to manage multiple deadlines in a fast-paced environment.
Strong communication and relationship-building skills, with experience liaising with customers, internal teams, and third-party logistics providers.
Proficient in ERP systems (e.g., NetSuite) and confident using spreadsheets and reporting tools for tracking and analysis.
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