Overview
We are looking for admin and clerical support for the Trauma Assessment Unit (TAU) for a 1 year fixed term. To provide efficient and professional administrative and clerical support to the Trauma Assessment Unit and trauma sisters. This will include: to receive patients and relatives in a friendly and courteous manner and provide relevant information to patients and relatives clearly and in a way that patients and relatives understand. To orientate patients and relatives to the environment and facilities that are available.
Responsibilities
* To answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
* To liaise with nurses, doctors, GPs and other members of the team obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients.
* Scanning of patient documents and uploading to their electronic record.
* To input data into the National Hip Fracture Database.
* To support in the administrative tasks involved in planning of procedures within the unit.
* To arrange follow up appointments and transport for patients as and when appropriate.
* To organise the maintenance/repairs of equipment and facilities on the ward.
* Support the department with stock rotation and ordering supplies.
Qualifications
* Full training will be provided, however previous experience will be beneficial.
* Good literacy and excellent communication, both written and verbal, are necessary.
* Competent IT skills are necessary for the role.
About RUH and Benefits
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. We value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in the top 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks, celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We are committed to supporting you and hope you want to join our team. Learn more about living and working in Bath, our staff benefits, and our healthcare initiatives with Dyson Cancer Centre and our research.
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