Kennedys is looking for a Client Services Manager to join our Client Services team. The successful candidate will be responsible for supporting Client Relationship Partners and others in managing the quality and performance on a select number of our Global Client Programme clients.
The successful candidate will ideally be a Solicitor or CILEX with previous fee earning and client facing experience. They will report to and work collaboratively with the Head of Client Services.
The Manager will establish and maintain good working relationships with:
1. Global Client Relationship Partners.
2. Lawyers and team managers.
3. Global Client Account Managers (CAMs) and Business Development (BD) colleagues in UK and across the globe.
4. Pursuits/pitch team.
5. Marketing and Communications.
6. Business Services managers, such as those working in Finance, Client Reporting and Insights, Risk & Compliance and Audit.
Team
Kennedys' Client Services team supports our teams in delivering quality work in line with contractual requirements. It maintains and grows client relationships and supports the Firm's global growth ambition.
The Client Services team is part of our global Business Development & Marketing team and closely aligned to our Global Client Account Management team. The wider BD and Marketing team drives profitable revenue growth through a client-centric approach to client relationships, business development and marketing activity, which enhances our reputation globally. We have a BD presence in APAC, UK, EMEA, and the US.
Key responsibilities
7. Supporting Client Relationship Partners in delivering excellent service to our insurer clients in line with and going above and beyond contractual requirements
8. Become the alternative point of contact for the client to assist in promptly resolving any issues raised.
9. Understand the client, its values, business and structure. Share client knowledge across Kennedys' teams including contractual requirements.
10. Develop trusted and lasting relationships with clients' legal supply chain teams and claims managers.
11. Collaborate with BD and Client Account Managers to ensure CRPs are prepared for client meetings and attend client review meetings as required.
12. Assist BD counterparts in identifying opportunities to grow the Firm's revenue with each allocated client account.
Required experience
13. Previous experience as a fee earner including some client facing activities within a global law firm or insurance organisation.
14. Knowledge of the insurance sector.
15. Knowledge of claims handling and litigation.
16. Ability to understand and contribute to the improvement of client MI capture and provision.
17. Excellent written and verbal communication skills.
18. Highly organised and able to prioritise workloads, manage multiple projects and negotiate deadlines.
Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.
*where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.
About Kennedys
Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,750 people worldwide across 47 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.
Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.
We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.
What do we have to offer?
We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.
Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive, distinctive and ambitious. Our are at the core of who we are and what make us a great firm to work with and for.
The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.
We strive to celebrate empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.
Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.
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