We are looking to add an Ecommerce & Concessions Manager to join our team. This individual will be responsible for owning the full end-to-end ecommerce experience, fundamentally driving revenue and growth for the brand.
This is a pivotal role in helping our Brands achieve further growth and success and it's a great opportunity for someone to come in and make an impact really quickly.
Responsibilities will include:
* Managing, developing and overseeing the daily operations of our ecommerce sites – Glamorous, Collective The Label, True Decadence, Agon & Glamorous
* Managing, developing and overseeing the daily operations of our marketplaces – ASOS, Zalando, SilkFred, Debenhams, The Iconic, Zalora, Next & Nordstrom
* Onboarding new marketplaces; problem-solving and product uploads, ensure best working practices are being used to ensure correct uploads and platform mapping
* Liaise with partners and internal teams regarding contracts, platform agreements & requirements, product selection processes, fulfilment procedures etc.
* Select relevant and seasonally appropriate product for Marketplace and Concessions to support targets.
* Regularly review our Brands marketplace & concession offering based on data and highlight opportunities for the business. Inventory management, driving opportunities based on stock positions, analyse sales and returns data and adjusting offering accordingly.
* Providing regular reports based on weekly and monthly trade and activities
* Updating content across all platforms and across all sites
* Manage customer queries
* Oversee marketplace partner timeframes, ensuring launch dates are achieved
Strategic Leadership:
* Develop and execute a global ecommerce strategy to drive revenue growth, improve customer acquisition and retention, and enhance the brand's online presence.
* Lead ecommerce marketing, ecommerce operations, ensuring alignment with the company's global business goals.
* Work closely with the Director to contribute to the overall digital transformation and growth for all our Brands
Ecommerce Performance & Growth:
* Oversee web trading strategies, including pricing, promotions, merchandising, and site optimisation, ensuring the ecommerce platforms are driving high conversion rates and average order values.
* Analyse ecommerce performance, using data-driven insights to optimise user experience, increase conversion, and reduce drop-off rates.
* Support the development of a roadmap for ecommerce technology, ensuring the integration of the latest tools, platforms, and innovations to enhance the customer journey and streamline operations.
ECommerce Marketing Leadership:
* Manage the global digital marketing strategy, including paid media (PPC, display ads), SEO/SEM, CRM/email marketing, and other relevant marketing programmes.
* Collaborate with creative teams to ensure consistent brand messaging across all online channels.
* Monitor and analyse key performance metrics, adapting strategies to improve engagement and online sales.
Team Management:
* Lead and develop a small team, ensuring continuous growth, training, and performance.
Budget & P&L Management:
* Manage the ecommerce budget, ensuring that investments in web development, marketing, and other key areas are efficiently allocated to drive ROI.
* Monitor ecommerce revenue and profitability, using metrics to adjust strategies and forecast growth.
Innovation & Industry trends:
* Stay abreast of emerging trends, technologies, and customer expectations within the ecommerce and digital marketing landscape.
Skills and Experience:
* Proven experience in Marketplace and eCommerce
* Possess strong experience with Shopify, SAP, Linnworks, Mirakl, SharePoint
* Possess excellent Excel skills and experience using SharePoint
* Analytical thinker
* Excellent communication skills
* Have the ability to multi-task and work in a fast-paced environment
* Strong track record of driving revenue growth and digital transformation in ecommerce.
* In-depth understanding of ecommerce platforms, digital marketing strategies, data analytics, and conversion optimisation.
* Strategic thinker with the ability to align business goals with innovative digital solutions.
* Strong commercial acumen, with experience managing budgets and driving ROI.
* Fluency in digital analytics tools (Google Analytics, Adobe Analytics, etc.), as well as ecommerce management platforms (Shopify, Mirakl etc.) and SAP.
* Attention to detail
* Problem-solving skills
Benefits:
* Generous Staff Discount
* 20 days holiday as standard increasing up to 25 days with length of service (plus bank holidays)
* Birthday Day Off
* Subsidised Parking
* 5pm finish on a Friday
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Work Location: In person