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Location: Hull
Hours: Monday Friday, 08:00 16:30 (40 hours/week)
Salary: £33,000 £38,000 (DOE)
Industry: Logistics & Supply Chain
Candid Hire is delighted to be partnering with a well-established logistics business in Hull to recruit a Customer Service Team Leader. This is a brilliant opportunity for someone with a background in fast-paced customer service to step into a leadership role and make a real impact.
The Role:
As Customer Service Team Leader, you will oversee a small team of advisors, ensuring high-quality service delivery and providing hands-on support when escalations arise. You will be responsible for team performance, daily workflow, and driving a proactive service culture.
Key Responsibilities:
Lead, coach, and develop a team of customer service advisors
Act as the escalation point for complex queries or issues
Monitor KPIs, service standards, and performance metrics
Collaborate with warehouse and transport teams to resolve service challenges
Support the Customer Service Manager with reporting and process improvements
Contribute to a positive and inclusive team culture
What Were Looking For:
Experience in a customer service environment, ideally within logistics, transport, or FMCG
Previous team leader or supervisory experience is essential
Confident communicator with a calm, solutions-focused approach
Comfortable using CRM and logistics systems
A hands-on leader who leads by example
22 days holiday (176 hours) + Bank Holidays
BUPA Connect health cover from day one
Pension scheme (auto-enrolment after 3 months)
Friendly, collaborative working environment
Apply today with Candid Hire the recruitment partner that keeps it real.
(Please note: client details will be shared with shortlisted candidates only.)
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