Position Overview: Join MRI Software as a Professional Services Account Manager and play a pivotal role in driving the success of our MRI Community Client base. This is primarily a sales and client-facing role within the Professional Services team, responsible for identifying and closing service opportunities for clients currently using MRI software. The position involves working collaboratively with Project Managers, Consultants, Marketing, and Sales Account Managers to help clients make the most of their investment. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the London office. Responsibilities Achieve and exceed monthly, quarterly, and annual GPS service order targets Qualify opportunities and assess prospect value Forecast GPS MRI Community service order opportunities Prepare and issue Statements of Work, supporting demand generation for Recurring Professional Services opportunities Maintain accurate records and manage the sales pipeline Conduct timely follow-ups and support marketing campaigns Handover projects to GPS delivery teams Collaborate with the GPS MRI Community Leadership Team Contribute to internal GPS and company-wide projects, focus on Client retention Any other tasks as required Requirements: Preferred background in Sales, Account Management, Client Success or Professional Services 3 years’ experience in software, revenues & benefits, education, local authority Excellent communication, negotiation and organisational skills Strong attention to detail and multitasking ability Commercially aware and industry-savvy Resilient under pressure and target-driven Confident, ambitious self-starter with a growth mindset We’re obsessed with making this the best job you’ve ever had! We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan. Invest in our competitive Personal Pension plan and help set you up for your future. Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s). Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose! Income Protection Plans give you the peace of mind you deserve. Further your professional development and growth with our generous Tuition Reimbursement Schemes. Enjoy the flexibility of working from anywhere in the world for two weeks out of the year! MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space. As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself. About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!