The Role:
We are working in partnership with a highly respected motor trade business in the Bristol area, seeking to recruit an experienced Service Advisor to join their successful aftersales department.
This is a fantastic opportunity to join a well-structured, customer-focused business that prioritises employee satisfaction and development.
A key benefit of this role is the staggered working pattern, offering a more flexible and modern approach to aftersales hours - ideal for maintaining a better work-life balance.
As a Service Advisor, you'll be the main point of contact for customers throughout their service journey - from booking and check-in through to handover and follow-up.
Key Responsibilities Of A Service Advisor
Managing service, MOT, and repair bookings
Providing timely updates and clear explanations to customers
Liaising with workshop technicians to ensure accurate job progression
Promoting additional services and service plans where appropriate
Handling invoicing, admin, and warranty claims
Maintaining high standards of customer satisfaction and retention
About You:
Previous experience as a Service Advisor in a main dealer or independent garage
Excellent communication, organisation, and customer service skills
Confident working in a fast-paced, customer-facing environment
Good understanding of DMS/booking systems (e.g. Kerridge/CDK)
Full UK driving licence required
Package:
Up to £32,000 basic salary (depending on experience)
Realistic OTE of £35,000
40-hour week with a staggered shift rota:
8:00am – 4:30pm
9:00am – 5:30pm
9:30am – 6:00pm
Saturday rota: 1 in 3 (8:00am – 1:00pm)
Manufacturer training and development support
Positive, team-oriented working environment
Staff discounts and company benefits
If you have the experience and knowledge to succeed as a Service Advisor, please get in touch!!!
**Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest**
To apply for this role as a Service Advisor and find out more details, please forward your CV to Drew Pilcher