Client Community Manager Location: Reading office based
Type: Full-time, permanent
The headline
Own a global client community.
Build relationships.
Drive commercial growth.
This role sits at the heart of Lumina Learnings business.
Why this role? Lumina Learning works with a global network of independent consultants, coaches and business psychologists. That community is how we grow.
Were looking for a Client Community Manager to take full ownership of that network, supporting practitioners, growing accounts, and turning strong relationships into long-term value.
This is not a passive engagement role.
Youll own relationships, conversations, and outcomes.
What youll own Youll be the main point of contact for 750+ independent practitioners, combining community management with account ownership and business development.
Youll:
Own relationships with a global client community
Be the go-to contact for support, advice and guidance
Help practitioners use Lumina solutions confidently and effectively
Spot opportunities to grow accounts and recommend the right products
Manage practitioner enquiries from first contact to sale
Onboard new practitioners and set them up for success
Keep CRM data clean and up to date
Create practical resources practitioners actually use
Run webinars, development days and community events
Coordinate commissions and invoicing with internal teams
Youll have autonomy, visibility, and responsibility from day one.
This role is for you if You enjoy owning client relationships end to end
Youre commercially minded and comfortable talking about growth
You like being trusted, relied on, and visible
Youre organised, proactive, and good at follow-through
Youre confident presenting and leading conversations
You might come from community, account management, customer success, partnerships or business development.
What youll bring Strong communication skills (written, verbal, human)
Commercial awareness and confidence
A structured, organised way of working
Problem-solving mindset
Digital confidence and curiosity
Why Lumina Learning? Own a global professional client community
Real commercial responsibility
Visible role with impact
Purpose-led work in learning and psychology
Supportive, collaborative, international team
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