Overview
TFM Relationship & Performance Manager
Location: National (High‑Security Government Estate)
Salary: Competitive plus benefits.
We are seeking an experienced individual in building experience FM Contract supply chain management TFM Relationship & Performance Manager to play a pivotal role in transforming a high‑profile Government organisation’s property function, including the establishment and management of their national Total Facilities Management (TFM) supply chain, driving performance, assurance, and exceptional service delivery across a complex, secure estate.
The Role
As a key partner to both the Client and the supply chain, you will:
* Build trusted, collaborative relationships with TFM providers and Client stakeholders.
* Lead the mobilisation of new contracts, ensuring systems, processes, and teams are aligned to contractual and operational requirements.
* Manage and monitor supplier performance, ensuring compliance with SLAs, KPIs, statutory obligations, and Client security protocols.
* Provide expert performance insight, assurance, and governance, including leading supplier performance forums.
* Support the development of the Client’s new property management function, contributing to a transformational operating model.
* Oversee the delivery of integrated property services including helpdesk/CAFM, asset management, technology solutions, budget management, and overall supplier assurance.
* Recruit, lead, and develop a high‑performing performance and supply chain team.
Key Responsibilities
Build a Data‑Led Operating Model
* Own an integrated reporting suite that provides a single, trusted source of truth for contract performance.
* Establish a performance framework that transforms raw data into insight, enabling informed and timely decision‑making.
Performance Monitoring & Analytics
* Use advanced data analysis to track supplier performance, identify trends, ensure SLA/KPI compliance, and highlight risks early.
* Apply data insight to maintain statutory compliance and operational continuity across the property portfolio.
Drive Measurable Outcomes
* Convert data insights into measurable operational improvements, cost efficiencies, and commercial opportunities.
* Develop improvement plans with suppliers based on evidence, not assumptions.
Governance
* Lead governance forums using robust performance data, ensuring transparent reporting, accurate minutes, and clear action tracking.
* Provide data‑supported recommendations that shape client decisions and contract direction.
Enable Continuous Improvement
* Use analytics to challenge existing processes and propose evidence‑based enhancements.
* Identify systemic performance issues and drive root‑cause analysis through data.
Support a Data‑Literate Team
* Support a team capable of interpreting, presenting, and leveraging analytical insights effectively.
* Embed a culture where decisions are grounded in reliable performance data.
What You’ll Bring
* Degree-level education or equivalent experience.
* Proven expertise in FM supply chain and performance management.
* Strong background in property/FM (Estates, QS, CS), with 5+ years in a similar role.
* Experience mobilising new FM contracts.
* Skilled in CAFM systems, performance reporting, data analysis, and commercial interpretation.
* Excellent communication, stakeholder management, and presentation skills.
* Ability to work independently, manage multiple priorities, and lead teams effectively.
* Proficient in MS Office applications.
* A performance-driven mindset with a collaborative approach.
Desirable: Membership of IWFM, CIPS, or another recognised FM professional body.
Why Join Us?
You’ll shape a brand‑new way of working, influence strategic decisions and work with senior leaders across Sodexo, the client and a national supply chain. This is a role where you can truly make your mark, driving performance, improving services, and helping to set the standard for a transformed, modern FM model.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
* Mental health & wellbeing support
* Employee Assistance Programme for personal, legal, and financial advice
* 24/7 virtual GP & lifestyle rewards
* Discounts for you & family
* Financial tools & retirement plan
* Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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